10 Best CSAT Survey Tools for Founders [2026 Updated]

1. Delighted

• Type: Paid
• URL: https://delighted.com
• Overview: Delighted is a lightweight, single-question feedback platform built specifically for CSAT, NPS, and CES surveys that lets you trigger short surveys via email, SMS, or embed. It provides real-time dashboards and simple analytics to track CSAT trends and close the feedback loop quickly.

2. Nicereply

• Type: Paid
• URL: https://www.nicereply.com
• Overview: Nicereply focuses on agent-level CSAT and post-interaction surveys that integrate with helpdesk and CRM tools to collect CSAT at the moment of service. It offers multiple rating scales, automated triggers, and reporting to attribute satisfaction to teams and individual interactions.

3. Wootric

• Type: Paid
• URL: https://www.wootric.com
• Overview: Wootric (InMoment) is a CX platform optimized for short in-app, email, and SMS CSAT and PSAT surveys with automated tagging and ML-driven text analysis. It emphasizes journey-based surveying and closed-loop workflows to reduce churn and prioritize product or support fixes.

4. AskNicely

• Type: Paid
• URL: https://www.asknicely.com
• Overview: AskNicely provides continuous feedback tools that support CSAT, NPS, and multi-channel distribution (email, SMS, web) with real-time dashboards and team alerts. It integrates with CRMs and support tools to automate follow-ups and action assignment based on CSAT responses.

5. SurveyMonkey

• Type: Free
• URL: https://www.surveymonkey.com
• Overview: SurveyMonkey (Momentive) is a general-purpose survey platform offering CSAT templates and flexible rating question types, plus integrations for sending CSAT after transactions. It includes analytic tools and reporting features to calculate CSAT and segment satisfaction across customer cohorts.

6. Typeform

• Type: Free
• URL: https://www.typeform.com
• Overview: Typeform delivers conversational, mobile-first surveys and microsurveys that are well-suited to high-response CSAT collection across web and email channels. It supports conditional logic, custom branding, and integrations to route feedback into CRMs and analytics tools.

7. Qualtrics CustomerXM

• Type: Paid
• URL: https://www.qualtrics.com
• Overview: Qualtrics CustomerXM is an enterprise-grade CX platform that supports sophisticated CSAT programs with journey orchestration, predictive analytics, and text analytics for large-scale feedback. It centralizes CSAT data across channels and provides advanced reporting for executive and operational stakeholders.

8. Hotjar (Surveys & Feedback)

• Type: Free
• URL: https://www.hotjar.com
• Overview: Hotjar offers website and in-product micro-surveys and feedback widgets that can be configured as CSAT questions to capture satisfaction at specific touchpoints. It pairs CSAT results with session recordings and heatmaps to help diagnose UX issues driving low satisfaction.

9. SurveySparrow

• Type: Paid
• URL: https://www.surveysparrow.com
• Overview: SurveySparrow provides conversational and embeddable CSAT survey flows with scoring, automation, and multi-channel distribution (email, web, mobile, SMS). It emphasizes recurring pulse surveys, reporting, and integrations to push CSAT data into CRMs and support tools.

10. ProProfs Survey Maker

• Type: Paid
• URL: [url=https://www.proprofs.com/survey-maker/]https://www.proprofs.com/survey-maker/</url]
• Overview: ProProfs Survey Maker is an easy-to-use survey builder with CSAT templates, rating question types, and reporting features tailored for customer satisfaction measurement. It supports embedding, email distribution, and integrations to centralize CSAT insights for small and mid-size teams.