10 Best Post Purchase Survey Tools for Founders [2026 Updated]

1. KnoCommerce

• Type: Paid
• URL: https://knocommerce.com
• Overview: KnoCommerce is a zero-party data platform that runs post-purchase surveys on Shopify and other ecommerce stores. It helps brands learn how customers found them and uses those insights to improve ad attribution and marketing spend.

2. Fairing

• Type: Paid
• URL: https://fairing.co
• Overview: Fairing, formerly Enquire Labs, offers post-purchase surveys that collect attribution and customer insight data directly on the order confirmation page. It integrates with Shopify and many analytics and marketing tools to sync survey responses.

3. Zigpoll

• Type: Paid
• URL: https://www.zigpoll.com
• Overview: Zigpoll is a survey and polling app for ecommerce stores that supports post-purchase surveys on the thank-you page. It offers a free plan to start and pushes responses into tools like Klaviyo and Google Analytics.

4. Grapevine Surveys

• Type: Paid
• URL: https://www.grapevinesurveys.com
• Overview: Grapevine Surveys is a Shopify app that adds post-purchase "How did you hear about us?" surveys to the checkout flow. It reports on channel attribution and customer segments so merchants can see which marketing sources drive sales.

5. Enquire (Post-Purchase Survey by Enquire)

• Type: Paid
• URL: https://enquirelabs.com
• Overview: Enquire is the earlier brand of Fairing's survey product, built for collecting post-purchase attribution responses in ecommerce. It is aimed at DTC brands that want to understand customer acquisition channels beyond pixel-based tracking.

6. Typeform

• Type: Paid
• URL: https://www.typeform.com
• Overview: Typeform is a conversational form and survey builder that many marketers use to create post-purchase feedback and satisfaction surveys. It includes a free tier and integrates with email, CRM, and ecommerce platforms for follow-up automation.

7. Hotjar Surveys

• Type: Paid
• URL: https://www.hotjar.com
• Overview: Hotjar offers on-site and email survey tools that can be triggered after a purchase to gather customer feedback. It combines surveys with heatmaps and session recordings so teams can connect responses to real user behavior, with a free basic plan available.

8. SurveyMonkey

• Type: Paid
• URL: https://www.surveymonkey.com
• Overview: SurveyMonkey is a long-established survey platform with templates for customer satisfaction and post-purchase feedback. It provides analytics, branching logic, and integrations, with a limited free plan for small projects.

9. Delighted

• Type: Paid
• URL: https://delighted.com
• Overview: Delighted is a customer experience tool for sending NPS, CSAT, and CES surveys after a purchase through email, web, and SMS. It offers simple setup and dashboards for tracking customer sentiment over time.

10. Google Forms

• Type: Free
• URL: https://www.google.com/forms/about/
• Overview: Google Forms is a free survey builder that businesses can link in order confirmation emails or thank-you pages for post-purchase feedback. Responses flow automatically into Google Sheets for easy analysis and sharing.